Frequently asked questions

Q: I've been by your shop before, but you've been closed. What are you hours?

A: Hopefully that wasn't recently. Our hours of operation.

Q: Your signage reads Apple Authorized Reseller. What does that mean?

A: A reseller is a dealer. We sell only NEW equipment. Wikipedia explains the word "reseller" well.

Q: What do you offer online resellers don't?

A: We like to ask what you think online resellers are offering? Are they there when you need to ask a question... after the sale? Rather than get into a huge debate, we're here to provide our clients with the best possible overall Apple computer related experience. Give the local guys a chance. You might be surprised.

Q: I've found it difficult to contact your store via phone. Does anyone answer the phone?

A: Like many companies, we've found it necessary to implement an automated phone system. We've found that many calls are for requesting free tech support. We do offer scheduled phone/remote support. We do return calls when a message is left, however our business model is not to act as a call center. Please visit our services page for information on support.

Q: I can purchase Apple hardware online much cheaper than I can get it from you. Why should I purchase from you?

A: Can you? Is the place you are purchasing Authorized to sell Apple products? Do you care about after your after the sale experience? Often, way may seem cheaper online, is not really a great deal. Recently we've noticed some pretty decevious ads online. Buyer beware! And as previously stated, we're not a "discount warehouse." We operate a business that you can actually walk in to. It may be our point of view, but wouldn't you like to establish a relationship with the place your shop? We realize in this age of internet everything, a "one stop" shopping experience may have been forgotten or overlooked. Give us a try. We think on an ongoing basis, we'll provide the service you want.. and that's priceless!